Frequently Asked Questions

Yes. Our team arrives fully equipped with high-quality, professional-grade cleaning products and all the necessary tools to complete the job effectively. You do not need to provide anything.

No, it is completely up to you. Many clients provide us with a spare key, garage code, or door code so we can work while they are at the office or running errands.

Regular Cleaning focuses on consistent surface maintenance (dusting, mopping, basic sanitization) to keep your home tidy week after week. Deep Cleaning is an intensive intervention that targets hidden dirt, heavy buildup on baseboards, and stubborn grease, completely resetting the hygiene of the environment.

Absolutely. We prioritize your security and peace of mind. Every member of the Vip Cleaning team is thoroughly vetted, highly experienced, and trained to respect your property.

We are pet-friendly! We are comfortable working around dogs and cats. We just ask that if your pet is anxious around vacuums or strangers, you secure them in a comfortable space while we work.

This service is designed for empty properties. It includes aggressive scrubbing of the interiors of all empty cabinets and drawers, heavy interior cleaning of appliances (like refrigerators and ovens), and detailed sanitation of all floors and fixtures to ensure the space is fully prepared for the next occupant.

To maximize efficiency, we ask that you simply pick up loose items, clothing, or toys from the floors and counters. This allows our team to focus strictly on scrubbing, dusting, and sanitizing the surfaces.

Yes. Through our Specialized Cleaning Services, you can dictate exactly which rooms or tasks need the most attention. We adapt our execution to prioritize your specific household needs.

We understand that plans change. We simply require a 48-hour notice for cancellations or rescheduling so we can adjust our team's daily routes without disruption.

We offer secure and convenient payment methods. Invoices are typically sent and processed electronically after the service has been successfully completed.

We stand by our high-quality results. If we miss a spot or fail to meet your expectations, contact us within 24 hours. We will promptly return to correct the issue at no extra charge.

For recurring services, we strive to send the same trusted professional to your home every time. This ensures consistent results and allows you to build a reliable relationship with our team.

The timeframe depends heavily on the square footage of your property and its current condition. A standard maintenance visit usually takes between 2 to 4 hours.

Our primary expertise and focus remain strictly on residential properties, ensuring we deliver the most detailed and effective care for your personal living space.